RADIO SHOW/AUDIO PODCAST
Solutions...with Courtney Anderson! (SwCA)
Episode 231 -
Originally aired 12/09/2014 9:00 AM -
MANAGEMENT MAGICIANS series:
“Leaders Are Not Liked. They Are Respected.”
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Welcome to solutions with Courtney Anderson I'm Courtney Anderson this is episode 231 and in episode 231 today our show as part of our management magicians series and this is our series of course where we honor our managers those brave volunteers who step up to serve and a supervisory position and they do it so well they do it so definitely they do it so skillfully so artfully so eloquently that it literally appears like it's magic and these are the types of individuals and we are all aware of you'll go and visit their their business or their organization and everybody seems like they're engaged and passionate getting along being effective working well and you think how it is so so well suited for this how are they swell so well suited for each other it literally looks like magic and of course the now analogy for the supervisory or manager outside of a work environment who has these same skills these elite skills is that adult who is a parent or grandparent a caregiver and aunt and uncle a volunteer may be an educator of young children and you look in their class or you look in their at their family when they're out and about at the store and you think how are they so well behaved not only are they well behaved but they're not well behaved as if they're frightened or scared right oh they seem like they're you know engaged and attentive and and and asking great you know questions and and polite and and that they feel safe and and cared for how is this happening it looks like magic right it isn't and you and I know that when we see that we see somebody out again maybe with a family or a volunteer group of young children we see a teacher with young children it's not magic they didn't quote get lucky right that's what some people sometimes will will you know make the accusation yeah yeah it's got lucky you know some kids just well-behaved no no no yes do we have a random factor and do children and do us as adult former children do we have our own personalities are some of us maybe a little bit easier to get along with than others yes but we all have that same random factor so my argument is if you see a teacher with with young children in it with the group you know four-year-olds and you make the argument either they just got lucky didn't get lucky with all of them they might have gotten lucky in the sense that oh maybe some of them really were it's a little bit more naturally inclined to be cooperative but that's the same look factor than any other teacher would have right and of course some people will say well now you know sometimes it depends on where you are geographically sometimes people make the argument depends on you know the child's you know earlier life experience and yes are those factors yeah so my point is that the exceptionally skilled supervisor whether they're at work call them managers and management magicians in the series or they're in their home environment or their volunteer or community environment they're still utilizing these elite skills and that is a part of in many instances the majority of the reason why it looks from the outside like it's magic like they just got quote lucky they didn't they did have some element of luck like everybody else does but they also use these skills and had a strategy so that they could create the the best environment for every single one of those those children and at work it's exactly the same thing it is so the argument that people will sometimes lob and they just you know you just can't hit you I mean you have to deal with what you're given you know what can I do I'm a manager and yeah it's a disaster but my team is awful one of the things I've shared when we talk about this series and certainly if you've met me when I'm on-site at your organization doing corporate education corporate training programs or giving a keynote speech I often come back you know to the argument that when someone starts complaining about their team members the analogy would be an adult complaining about you know young children I immediately discard everything they're saying about how you know you know awful those those young children are and how poorly behaved their their team members are and I immediately go right to analyzing them right because that that sort of parent who complains oh it's a disaster my kids are awful I just have the worst kids what I don't at all go down any line of thought about Wow tell me more about whole world your children are no I immediately think you are our problem and you in fact may be the problem right you're not a victim you're a victor when you're the one that volunteers again to lead and you don't have any logical credible argument that you're just at the mercy of those who you're in charge of those who you are given the honor of leading I mean it's just I find that argument it makes me uncomfortable and in and out and in some instances but it really makes me you know a bit upset and it's a huge sign to me that that person does not need to be in any type of management position supervisory position anywhere at work outside of work and a family and in a volunteer group I don't care what it is they don't need to do it because they don't have the basic understanding of how this works so management magician series this show topic today is one that is so fundamental it is just so fundamental to being a management magician and yet as I've had the opportunity to be engaged in problem solving and in solution sets on site for hundreds and hundreds of client organizations around the world for now I'm in my second decade of this this show topic today is just mandatory so what's this show topic that we that we according to what I'm sharing needs a reviewer that it needs to be such a priority in what we're doing what is it here it is today an episode 231 of solutions with Courtney Anderson our show topic today is leaders are not light they are respected leaders are not light they are respected now this of course ties to the series discussion that I was going through just a few minutes ago because this is where I said earlier the moment somebody complains about how horrible their team is at work or how awful the kids are in their volunteer youth group I immediately know that I'm dealing with someone that doesn't understand the basics of of leadership at all in any setting right because when you if they did they would never say things like that because as your job as a leader to create the environment and model the behavior and communicate to people what's expected and then use rewards to reinforce the behavior that is awesome so this show today is it like I said it's so fundamental but as I as I bit out on on the ground I go here in my second decade doing this going around the world organizations and talking and teaching and training on exactly this topic because it's because this topic relates to every other manage of a topic that we have and also to all of our HR topics to our strategic leadership topics to our team-building topics I mean you know okay here when you go to the kourtney anderson comm site and i always mention that in our in our shows because that's our main central website and it's it's not even been a year that we have changed the entire practice and begun to build out courtney anderson calm as this repository a library of sources so we are in the 600 700 page sighs as of now when we're making this program and I'm good I and move it on up and and like I said um that's obviously because there was a shift in the practice where primarily for years the focus was what I was doing and and providing the clients how uh what do they say in real life right off lauding coupled with my media appearances and things on television and things of that nature and when we shifted things part of its just because no matter how much I travel and even when I'm doing my you know 300 days a year I do I still can't reach as many people as request assistance so that's where we began again not even a year ago to make this shift to build out the site to begin to replicate and provide the variety of solutions that we do on site or in real life different events and so please come to the site bookmark it come back it's intended to seem some people say oh it's overwhelming Wow well no I mean I don't mean go there and look at all you know 650 pages in one sitting no but it's it's organized right around each series around the shows or around the different topics and so what I'm saying is go through there and if you wanted to learn about you know finance and go to the finance pages and shows and when you go to court Henderson calm for this show and again there's a there's a micro site within Kourtney under CENTCOM for every single episode this is again episode 231 and you can find the link you should find it within the file of the show file itself whether you got it on iTunes or Lipson or stitcher or you just come to Cornerstone calm you know and put in episode 231 and boom there you are but there's also other links where you could go to like our talk show page and then go to our May magician series and then there's a list of all the manager magician shows so there's lots of ways to find us what are you gonna get when you finally get there all right what you're gonna get when you get there is the structure what we're doing in the last period last quarter or so is using what I'm referring to as a stone of solutions and of course a stone a using unit of measurement that equals 14 pounds in the u.s. system so they're 14s highlight notes and this was a challenge for this program because I could have you know I could I could do and I have been doing this topic for so long I could do 1,400 programs on this and you know probably a fourteen thousand or more specific issues so but we were trying to do is start with at least this show sort of a big broad picture what's going on leaders are not like they are respected this is one of the most exciting things that I have been able to share corporate education in corporate training programs because it wakes people up and when we talk about this on-site and when I said it's exciting I have gotten some really amazing reactions I've gotten people who completely concur with this with this assertion they'll say oh my goodness I'm so happy finally somebody says it you know but we don't have to worry about being like thank goodness whew I never wanted to I don't care people like me I'm unlikable I don't even want to talk about being like okay we've also had so those are enthusiastic people although they're not exactly understanding the full range of the argument there but other people who have actually been moved to tears it basically said things like it's just not possible you know I just I put everything into my likability and I just believe if people don't like me I failed okay so let's start to look through some of these points here and as I said we continue to add more content to the site we're also adding different types of livery vehicles so we of course have our shows which we will continue to have because I love doing them and we've got this program which is our audio or radio talk show and then we have the companion video or television talk show so we're doing both of those but we're adding new webinars and workshops so we'll be able to work through some of these may be in different technology formats to reach more people okay if you feel that being white is really important to you then you do not ever need to lead that is right I said ever you don't need to be a parent you don't need to be a lead adult in any position with with children you also don't need to be a needy lead position with adults here's why you have no control over whether or not people like you none as I said this is an exciting topic when we do on-site programs for corporate education corporate training because I've had people really become very passionate and say well this is you're not you're lying and they'll say well you know I make cookies and I bring snacks to work and everybody likes them and they like me and I've said in those settings they probably eat your food probably because it's good you know obviously you know you know how to make good cookies and snacks but they can they can and they do I'm telling you that there are people who eat your cookies and socks and they still don't like you they'll go talk about you right behind your back so maybe they'll talk about you now into your face there's no correlation it's it's like saying to somebody oh my goodness I don't understand you know I went and I opened up my umbrella and it but it's not raining I don't get it well yeah you just picking an umbrella putting an umbrella in your hand and opening an umbrella doesn't make it rain so you giving cookies and snacks doesn't make people like you these things are not at all I mean absolutely great correlation is not causation meaning that just because things happen together right like I have an umbrella in my hand it's open and it's raining does it mean that those things are related and one causing the other especially with the umbrella causing the rain it may be that when it rains some people then use umbrellas but you have no logic with the argument going the other way that I open an umbrella and it rains and this that this is where the fundamental logic is flawed and the same thing of being liked what does it mean if somebody likes me go to this on our show page on our stone of solutions we have a couple of definitions for you I went I always love going to dictionary and you know this if you're part of many of our programs because I'm not making this stuff up it's not debatable what the word means right it could be debatable how the words used it could be debatable how the words interpreted but we want to make sure that we're doing everything we can to limit any ambiguity all right so my dictionary definition of like what does it say it says to enjoy something to get pleasure from something to regard something in a favorable way to feel affection Oh to feel affection for someone to enjoy being with someone oh is that all this is my goodness it's like a romance novel just reading the definition right I'm enjoying something hmm I'm getting pleasure from something mm-hmm or a cooking show with delicious food right I'm enjoying it I'm getting pleasure from it huh I regarded in a favorable way mmm you ever watch those cookie shows sometimes I try not to do this cuz I know if I'm hungry and if I there's some cooking shows that I they're like types of food that I like right or maybe the host and the type of food I really like them and if I watch that show and I'm hungry and you know I know it's gonna happen I mean I literally my mouth right that's salivate hmm it looks so good I'd enjoy that in a favorable way not great okay our deck our diction our dictionary definition says to do feel affection for someone to enjoy being with someone I like I said it's a romance novel it's a cooking show it's awesome right it's just so great all of us here's the deal though when we're talking about people right so liking a person right I feel affection for them I enjoy being with them what makes us like a person in general and in general there's research that shows us that we tend to like people who are like us right so if I have a certain sense of humor and I meet somebody else they have a similar sense of humor in in many instances I will find that favorable I have affection for them I will enjoy being with them because they'll get my jokes and I'll get their jokes ok that's not anything I don't think most people would argue about here's here's the catch you like people who are like you cool so if they you know so if I love rock climbing and I meet somebody likes rock climbing it's like wow rock climbing I know for myself I just went to some dinner parties recently I met a lot of new people and I love dinner parties and you know I have my beloved my little dogs and when I meet someone new and if they have a dog you know that's something immediately I want to talk about what kind of dog how old is your dog if somebody has the same type of dog that I have the same breed often then that's even more exciting right oh you also have a Pomeranian okay so this isn't anything that we don't know just as humans right of any age really and so the problem though if you want to be liked you have no control over it because people like you if you're like them now there are people and as especially as teens and adolescents you'll see this there are people who figure this out because I said most humans get this and by really early ages right like toddlers get this to some degree infants at some levels I love child development in human development classes and taking quite a few over the years because it obviously relates to learning and and but it also relates a lots of other things I'm fascinated about so there are people who figure out okay people like me if I'm like that right so what people will do especially you'll you'll see more of this I said during the Teen and preteen and adolescent years is what people will sort of be shape shifters right because they know that if they're like the other person that the person likes them back so then they'll just pretend so it's not also it's not true right so it's not like a legitimate thing where oh I have a chihuahua you have a chihuahua or I love rock climbing you love rock climbing it's not that what they'll do is they'll just lie right so though because they want people to like them so they go out there like oh oh you know you love motorcycles alive incidence or do you like that music oh I love that music too you know or that's your favorite um movie that's my favorite movie you know or I love that you know they just they're lying and as I said often it's in that period of human development when we trying to define who we are and it's very you know challenging for all of us you know this show obviously we're all adults but you know think back to being 12 you know eleven thirteen these are tough years for anybody I don't care who you are where you were in the world what kind of background you came from you know if you immense wealth or you know extreme deprivation it's tough it's just tough being at that age cuz you're trying to figure out Who am I and you're going through that really difficult period of trying to you know you got other eleven year olds and twelve year olds you You Know Who am I who are they do they like me do they not like me popularity and this thing where the person will lie it's what it is a lot cuz you really don't like the music you just wanted that person who liked you so much and I did this I'm sitting here thinking right now of oh my goodness right and and part of it for me was I moved around the world a lot my family moved to live I do to my the work one of my parents so I was always in a new school and the fastest way in a new school when you're in you know new town new part of the world new school you gotta learn all of this the culture what's going on with everybody what people will do in this place the easiest way to sort of shortcut is you is to just say whatever it is they'd say so you know if I'm somewhere and I've never lived in that place but people there you know like to do a certain type of you know I don't know dancing that I would say that I liked it even though I did even know what it was necessarily right that was a lot and and part of this is again adolescence trying to figure out who we are right because I actually don't know a lot as it as a 11 12 13 14 year old because I've not lived long so I'm still testing you know to see Who I am and what I really like but the other part of it is it's a very intense hormonal period obviously and we really wanted to fit in all right how is it proceeds when somebody lies and does this just think back even if you weren't like me where you can you know what you think I never did that right okay but I know you knew other people who did it or I know you saw other people doing this because this is this is a universal human situation how do people perceive that person who lied well you know not well very poorly right especially when they find out you really don't like that music you really don't like rock climbing and now they're mad at you so maybe they didn't they didn't have a they didn't have any feeling toward you probably before they may not even have known who you were and then you lied they try to trick them into liking you right and now that they find out that that was a lie now they definitely have a position on how they feel about you and they do not like you so this does not work and the reason it doesn't work is because you cannot render yourself so meaningless and so shapeless that you can just be all things to all people so you can't go out and say oh my goodness I love fast music and that's my favorite oh I love slow music and that's my favorite oh I love rock climbing oh I'm anti rock climbing oh I love cats oh I hate cats oh I mean you can't it's just it's not even logical right because you're contradicting yourself at some point really quickly right cuz you want everybody to like you and there's gonna be some people that love you know ferrets and other people that don't like ferrets at all what do you do well you lie to them both of them right you say they're the one who loves ferrets I love fair to say they're the one that hates ferrets I hate ferrets and then you think you're gonna get away with this and it doesn't last and then then people talk about people quote behind their back right that meaning they're they're not saying it to your face but they'll go disgust you when you're not present and what makes them really mad as they'll quote catch you in these lies she told me she loves ferrets she told me she hates them she lied to us see now there's something that they now have in common right that they both don't like you liking is something that the other person either gives or withhold entirely and it's based on how they feel so if I like a certain food on us on some of those cooking shows and I know the ones not to watch when I'm hungry there are other cooking shows about both foods I don't like at all I could watch that show all day I'll never be higher because I don't even like to eat that stuff and the point is that I decided that you I could now marketers and this is sales and we talked about this in our sales training we have a one of our video shows the silent sales technique and we have very specific things that we do in our sales process because marketers are trying to make you like stuff right that's what the marketing is to some degree part one a part of marketing is they're trying to communicate and tell you that they exist right like our product or service exists a lot of times you don't even know right and the other part of it is they are trying to have some influence that you'll view they're their item their service favorably okay but you cannot take somebody and change the core of them so it might be that someone really is stunned by awesome marketing right and it's and maybe it's like oh I never liked that food every time I eat that we don't like it but that marketing was awesome so I'll try it again that may happen but if it's the same food but it's the same situation with the tastebuds and the person hasn't changed then they probably not gonna like it again even if you could get them to try it again it's probably be the same outcome you can't sustain it so as we're not 11 or 12 years old as we've live longer we've defined ourselves right we have a better sense of who we are what we like what makes us happy things like that nature so the light game if I like you if you like me as friends that's up to you if you like me it's up to me if I like you what tends to happen is we'll have shared interests right because I like people who are more like me and the more things that we may have in common what will tend to happen is if we also then you know enjoy each other's company over time the things that we totally disagree on and everybody has these will diminish and importance we're not gonna argue about the stuff that we don't get along on because there's so these other more important issues that we care about that we have in common and then over time if you really care about someone then you know you understand that hey everybody has things you're going to agree to disagree on but that's not going to negatively impact the overall positive relationship where you care about somebody I cannot make you like me and you cannot make me like you and we are not gonna lie and pretend that we like something just because we try to make someone like us because it doesn't work and we just like the kid who does that at 12 years old is not well-received it's not gonna work at you know 32 okay what's the difference between being lights and respected being respected I know this is my art my argument my argument is that intrinsically humans just because we're humans we exist then we are respected just because you're huge you you're you're human then I respect you now other people will make this argument that you have to earn respect I do not believe in that because it's not logical let's look at the definition on the show page when you come to show page you'll see definition of respect what does the dictionary say okay a respect a feeling of admiring someone or something that is good valuable important etc a feeling or understanding that someone or something is important serious etc and should be treated and in a in an appropriate way a particular way of thinking about or looking at something okay so the second part of the definition is I'm talking about that and humans intrinsically have value the second part of the definition says a feeling or understanding that someone or something is important serious etc it should be treated in an appropriate way I perceive and I like I was gonna say that some of the founding documents in the states in the u.s. have this concept right all men I'm gonna use I mean it's bad not to interpret that is all human are created equal I believe we all I believe we we are equal we are all equal and so be that it means I have to treat people in an appropriate way with this concept of showing them that you're equal that you have value and that you are important just because you exist this is this is my interpretation so because of that then I need to respect that right and listen and and and speak and behave in a way I don't do this 100% of the time because everyone has bad days and behaves in ways that are you know not normal for their you know personality and situation it may be that I'm sick so maybe because I was sick I was rude to somebody maybe that I was you know had something bad happen in my life that was you know really bad and and it impacted so I was you know not polite as I normally am you know maybe I you know ended you know a call sooner than anticipated with a friend or something so I have my days you have your days these other things can happen maybe we're physically not well they've something's going on you know whatever but but i but that's what we strive for and that's sort of our our our status quo behavior pattern is that hey there are humans so I'm gonna treat them in appropriate way right now if you add on top of that there so let's go to I have my two are arguments I make about managers right we're at work or managers and then we're outside of work because it's easier I think for people sometimes to understand the scenarios outside of work because we all have experienced those and we may not all have been managers or even in team members right so when you when you asked should should children respect adults I say yes I say children should respect children and should respect adults so certainly in the cultures I was brought up and as a child just because the person exists right and they're an adult so as a child speaking to another child I would use you know first names you know and I may use you know slang or something when I'm speaking to an adult expecially the culture I was brought out up up in children don't speak to adults the same way with this with familiarity I wouldn't I couldn't even imagine you know I you know let's say I was visiting my my great-aunt or my grandfather or my grandmother and there you know we're spending time at the friend which was was one of the favorite memories I have of spending time with my grandparents all of whom are no longer alive but their friends how great so many of their friends were and how long he had some of these friendships I would never even him I can't even today if they if everyone was still alive and even when I you know some of my grandparents were still around when I was in a dull I still cannot I didn't imagine it never would have and did not think of them you know I'm gonna call them by their first name because they you know they're the adult or you know or or they're a much older adult and so as a child I you know I would refer them to them as you know mister you know whatever their last name is or miss whatever their last name is you don't speak to them as if they're you know they're your you know you're the same age because they're they're adults now different cultures have different things that's just one way that it was that's just one way that I was provided structure to understand and you remember you treat people in the appropriate way and that people who are adults you're gonna have a certain amount of behavior that's gonna be expected and and and and by the way that you call them you know what name you use or what title or well you know how you speak to them and and this is really something you see in different cultures in different ways but it helps children then to begin to understand both the the responsibility of being an adult right that's coming down the road in the future but also the awesome benefits of being an adult right and I I quote you know you look up to adults and you and and and so a lot of these things are hopeful I don't have to know them right it's my grandfather's friend I don't know them necessarily right I'm a just met them they don't have to earn anything to be respected or you serious um they are there just immediately respected now that thing here's the thing you don't earn respect but you sustain it and they do have that in the show notes and what I mean is they automatically have the respect just cuz they exist now the key is are they going to sustain that or are they going to put themselves in a situation where they do things that didn't mean that that we're not gonna have a relationship at all right sometimes they're adults who are in positions of leadership and work and I hate we're not going to detail at all but they'll do things to children that they were entrusted with leadership and and and you know maybe they'll be abusive maybe they'll be you know criminal acts there's a unfortunately all around our planet there's you know sexual abuse all kind of awful things that happen to people so when that happens then you know you may not call them by their first name but you're definitely not going to have a child around that person right because that individual has not sustained that that respect and especially if you know something happened where they were you know fired from that that the teaching job or they were you know in jail for whatever they did so which is what's supposed to happen right you don't let them be anywhere near a leadership position because they in addition to being unable to lead then obviously they're doing things that are that are abusive destructive or maybe even criminal so my point is simply this respect is there it's just there automatically the question is is it sustained the the problem for many people who are not managing magicians is they don't understand that you cannot control if you're light and most of the time if somebody's pretending that they like you remember earlier we talked about the teenager who goes around oh I love ferrets it's one group of you know people they want to be friends with and goes another group of people they want to be friends with their peers says oh oh I can't stand ferrets right and if and and how nobody you know nobody respects that right and they're viewed unfavorably what many employees will do at work because they know that that person's making decisions that will impact them if that manager or supervisor is the one that's going to sign off on a pay raise right they're totally gonna do everything in their power to try to manipulate that feeling and this is something we talked about in our management magician a series and our other HR series and and of our other series we did a show on in our satisfaction saturation series which is what happens to people after you surpass your goals we said the challenge that you can get in a situation where everybody tells you what you want to hear so please check that show out if you haven't because they've reason they tell you what you want to hear is because you have power so I said at work if your manager signs out from the bonus or the pay raise and yeah you have power if you're in a family and you're you know the the grandmother and and you're but you're in charge of the family you know wealth who gets what then it's you know often people are gonna yeah they're really nice to you because they want the money so they're not telling you what you want to hear because they're trying to manipulate you to feel favorable so that you'll give them promotion or give them the family wealth I mean that's what this is about and so it puts you in a position where you're not going to get information you can't make really good decisions and everybody's pretending around you and in that show we talk about why they're doing that we talk about about the role you play in that and how to stop that okay people inherently have respect the key is are they gonna sustain it or something gonna happen where they're not gonna be able to be a leader at all right because their behavior the beauty of this is we inherently just already have the respect that's already in it in us and with us we don't do anything that's great right easy it's already here love it all I gotta do is sustain it how do you sustain it three C's that I've been talking about since the late 90s in my training and education in speaking programs and here they're here they are again consistency confidentiality and compliance consistency confidentiality and compliance that is how you sustain respect consistency you don't play favorites everybody gets the same rule including you and that people know what to expect surprise is not awesome unless it is that rare good surprise oh it's my birthday yeah oh I'm salesperson of the quarter yay okay but hey surprise I'm not gonna you know follow through on the rule about being on time of the office surprise it doesn't matter what your sales were I don't really care I'm not gonna even write you up for nomination for salesperson of the month surprise today I'm not feeling like I'm having a super awesome day so I'm gonna sit in my office and cry and roll around on the floor crying and weeping and make you all watch this listen to this at work surprise no hay consistency and again yes I have bad days you have bad if it's a really really horrible awful situation there may be a situation where you don't need to be around other people you know and I when we talk about health issues many of what we hear from the medical professionals is you know if you're really ill and you around other people and some people will think I can't I'm not gonna miss you I gotta be there right and I'm not talking about people who don't have the ability there especially in the States there's many new and they're millions and millions of people where if you don't come to work and you don't get paid and in fact in some job you don't gonna work you'd be fired right so I'm not talking about that because then of course makes sense logically even though it's hurting other people's health because when you go around other people and you're sick then unfortunately what can't happen with many types of illnesses is you did other people become ill and not just your co-workers but maybe even a customer or client nobody wants that which is why hopefully there'll be some some there been some changes in the laws in the culture and hopefully look it to me more because it hurts everybody when that happens but if you have the ability to not go in and not you know lose your job then don't do it right people and they told you that like take your sick day because you're sick and you're not you're not gonna be able to get much done because you're sick and the other thing is you distract and potentially also harm other people if it's something that could be communicable to them so there may be a day where something's going on and and and and that means hey I'm not gonna go there and distract other people and potentially harm them by making them sick I'm gonna go ahead and and take this day and and and be not around them maybe I could do a little bit of work remotely but if I'm under medication or something I'm not at my best I'm probably not gonna have good work quality and this is us being responsible for ourselves which we talked about in so many programs consistency confidentiality compliance confidentiality is what it sounds like somebody tells you something it's confidence and you're gonna assume that what they tell you is in confidence there's nothing worse than you know it you're a little kid and there's an adult there you know in in a leading some youth group and and you go to them and talk to them about something and then they went and told you no the other child that you were that you were sharing some some of your feelings about and that destroys your trust now obviously there's some things that you tell people who are in leadership positions they have to report right so if you tell somebody about something that's a crime somebody you know salted you or hurt you physically here you know stole from you or you know sexually abused you the end of course you'd have to do them that's a law right I have to report that so I keep you safe the same thing at work right you go to your your manager you tell them not something that somebody stole or somebody you know beat you up or somebody you know lied to you know fraudulently submitted a form to a client yeah you know my goodness those are those are bad acts that are probably you know criminal and civil violations criminal laws or ones you can be punished by going to to jail or prison and civil laws you done something bad but what the punishment is usually to to money they're gonna take money away from you worst and or stop you from being able to do that thing right they can it can enjoin you they can stop you from being able to do that okay so yeah those types of things mandatory reporting we get it but all the other stuff you know I go to my manager and I say you know I've been so scared you know it's a new project and I've you know never had a project like this and I'm just I'm just frightened you know do you have any ideas or is there anything that you'd recommend for me there you know like a leadership or management book or project management course or anything like that if you wouldn't told your manager that I told my manager that and then I went you know back to work a few days later and people you know in the in the snack room were saying oh are you frightened are you scared of getting a snack are you scared like you're scared to do the project I would be devastated really I went to the my manager the person who I was seeking help from thinking maybe they tell me oh yeah let me send you a link to a great you know project management program or a great book that I read or whatever you know or tell me an anecdote about how they handled their first big project and instead they went talked about this to other people that are peers and made fun of me that kills your entire trust so confidence confidentiality confidence also which is a whole nother program but confidentiality is imperative consistency confidentiality compliance compliance with what whatever the rule was if it's an organization you often have all the rules written down your handbook policy procedure manual and you have all these laws you have to follow outside of work you have all these laws you have to follow and you have all of your informal rules some people actually write the rules to be like house rules right they'll write it down a lot of like right I'm gonna put them on the refrigerator you know here the house rules right this is how we do laundry we make our beds or whatever some places they're not written down but everybody knows because that's what we told you there's verbal but here's how we do stuff that's how we do things at this place at school in a classroom with children teachers will write the rules down right sometimes they'll just tell them but because I need to give you structure and the deal is I have to follow it i as the leader about to be in compliance with it and I have to make sure buddy else's right because the first time that you have a rule and then somebody breaks the rule and then the leader does nothing it teaches everybody else that's not the rule doesn't it doesn't exist and that the only reason they're being told to follow the rules because they're not favorites and now you have do you have dysfunction and you have animosity you have no teamwork you have distrust and the whole thing's falling apart it won't work if the three C's aren't adhere to the three C's also though just automatically sustain the respect that you are inherently had see how easy this is when I when I said confidence right when I was also talking confidentiality I do have a couple of shows I'd like you to revisit and I put this on on the show notes page one is we did a show and it was in our help situation spotlight series it looks like it was episode 136 that show was I'm addicted to approval from everyone so for people who don't have that who have the confidence low self-esteem problems the you know I seek approval that shows to address that part because if you have if you're addicted to approval you are unable to lead anyone anywhere ever because you can't lead yourself another show that I'd also refer you to is one in our management magician series it was episode 173 and that show was entitled are your insecurities and fears preventing employee empowerment really important show again self-confidence issues insecurity and fear of the manager and how that impacts the the employees okay so obviously we cannot do my three C's consistency confidentiality compliance if I have this addiction approval or if I have insecurities and fear that are eroding my ability to have any belief in myself so you know we have to handle ourselves first where we have all our foundation with how we view ourselves right and now Nana then you can apply the three CDs and boom the respect that you already automatically had you have to do anything it just is sustained one of the one of the most wonderful things I've loved about my work my career is that I don't mini occasion especially as a lawyer where somebody would tell me right that they didn't really like me and in fact I've had some and especially when I first started so in the 1990s when I first started my law practice my own my own company I'd have clients especially clients who would be a little bit older from a different generation who would say things to me that were really not at all appropriate about either my gender or you know color age or or any appearance or anything else right but basically what they would say was I don't like such-and-such about you right but you do a great job and and to me that's the core of what what you should be understanding how life works there may be people who can't stand you and they may say no does this they don't have any of these things but you know we have things in common we have so many things in common we're going disagree disagree on the other things you may not have really anything in common you may not like the same food you may not like the same music you may not have the same politics or religion you may not be the same age may not be the same gender identity you may not share really much at all other than were humans but and most people want the best that they're able to obtain they want the best service they want the best product right and if you're able to provide that even though they may not have all these things in common with you individually where you're gonna be new best friends if your work is excellent don't sometimes I hope it happens very rarely now but it does people will tell you I don't like it I don't like you but you do a really good job great this is exactly what this entire topic is about I don't know I'm not liked because I can't control it and unless you're I'm gonna mention this the thing that gets people in trouble especially in countries that have laws that say you have you have to hire people based on their their skills right what they can do and you're not allowed to hire people based on what they are right like for gender identity age color religion and many countries have these laws but the reason for the laws which is what I just said most people when I spend money when I'm hiring a plumber an electrician or whatever I want somebody they can do it I want to I want the best not you know and it depends on how much money I can spend and people schedule but I want the best that I'm able to under the circumstances of my timeline and my budget because I want this thing fixed I want my plumbing fixed or my electricity fixed I don't care the gender of the person I don't care the age I don't care their religion I I mean I shouldn't I mean in most parts of all you do we know this stuff right I don't care about there but you know how they vote I don't care about what music they like I don't care if they like rock climbing I don't care if they love you know turtles like I don't care I just want them to be I want their skills to solve my problem and so in and what gets people in trouble in those systems where you have these laws is because they do exactly what you're not supposed to in the show topic they run around wanting to surround themselves with people who they like so they will literally hire people oh I really liked them they were great in that interview yeah because they laugh at your jokes they told you they love the same music you did what a coincidence you went to the same school you you know you share the same you know favorite movie and again a lot of the times those are lies that people do in an interview because they know how to manipulate people so it hurts everybody but the worst thing is you're not even allowed to in many parts of the world use that stuff in making a decision about you're gonna hire somebody who cares who cares that you want to be a new best friends with them and you guys like the same music even if it's true what does it have to do when somebody calls your business to hire a plumber do you think they care because I know you and I know they don't so what gets people in legal trouble is when they go down this path of the liking thing and they hire people based on who they like and don't like and they want to promote people based on who they like and they don't like and then they they violate you know 15 different laws while they're doing this right because I like people who are like me they're out my age and they have the same gender identity and expression and you know they dressed the same way that I do and with the same kind of you know we like the favorites we have the saved and shoes and we you know I have the same religion and all this kind of stuff when you do this because of course now or none of that has anything to do with their job right and whether or not they're gonna be the best plumber or the best teacher or the best you know choir leader or the best youth minister none of that has anything to do with their job it's just that you like them and this is it's so important which is why I said isn't the most exciting things I train on one because I always get really excited about this for so many reasons one when I'm the one that's purchasing the good or service I I I'm angry when somebody you know comes to fix my plumbing and they don't know how to do it and if it turned out that person was hired because you know they're you know they like to save music as the the boss of the place I'd be even angrier are you serious you wasted my time and my money and you were unable to fix my problem just because you guys are want to be buddies I mean that's that's disturbing a borderline fraud right so I don't like it when I'm the one that's buying right I go to a restaurant and I get you know in the and the person in there that's you know the you know this is the staff member the waitstaff you know is awful they you know they took the wrong order they brought me something I didn't order I was sitting there thirsty never came to to help refill my my drink and and and maybe it's because you know they were hired because somebody likes them they and they hang out together and they go you know skiing well great for that but what's not but they can't even do the job and I'm suffering and I'm the one that's putting my money in my time so we don't like it on that end we definitely don't like it when we're the one that's applying for a job right because I'm not gonna be hired even though I absolutely am the best plumber because this other person you know went to the same school that you did and played you know on the hockey team that you did really so it's unfair the core problem is it prevents you from having the most successful business or service which hurts the whole society financially right because I can't get good service because of all the silliness you want to hire somebody you like that's the best one not even somebody that's competent but just somebody that you like hanging out with and then you then what happens in societies right these laws because it hurts the whole society to have to force people this shouldn't happen it just to force people to say look you got to go get people to do work stuff based on the work stuff you can't go do it based on this other stuff about how much you like each other and your new best friends or maybe you're romantically in love who knows but you can't that not related the job you got to hire people for the job about the job stuff what kind of plumbing skills do they have and so that's you know this is this is the core problem and like I said so many different programs I do which is why I keep coming at it from different angles but it's just it does boggle the mind how this happens because when you're the one that's on the receiving end right the good or the service right you hired the plumber you went to the restaurant so the people the dry cleaner lost your clothes you're mad and your first thing is like really these people aren't competent well yeah they probably are because they were hired because they weren't hired for their skills they were hired because they like someone like some that's good for them to be friends or romantic partners what's that gonna do for you your dry cleanings loss you know you haven't even been able to eat the food you ordered you know that was brought to you cold you're mad so let's just start with that and come back to that then of course think about the other thing is when it's you going to apply for a contractor for a job and you're not able to you're not hired and you are the best qualified because somebody likes somebody else that makes you mad the problem that we have to be very honest about the person who's doing the hiring is the one that is has the hardest job because your natural inclination is to want to hire people who you like you just want you just want to be around people that you like and you have to absolutely and this has to be like this is discipline right you have to force yourself through repeated consistency right to not use those factors and you have to look at the work now as we move to different types of work because the technology and societal changes with distributed workforces a lot of this is just being impacted by that in a positive way right because if I'm if I'm sitting in an office with somebody you know 9 hours a day people will law their lies their rationalizations but at least they but at least are somewhat logical so some people will say well I know I only heard them so I like them so much but I mean you're just you know we're in that office all day ok it's it's wrong but at least they have some kind of factual lie they're telling themselves everybody else said at least I guess you could argue you know people and little things become big things right when you're in office so some people and I've done training on all this stuff right so somebody says hey they like you know you know metal heavy metal music and I like you know classical you know music and they want to play heavy metal music at work and I have to listen to that for nine hours and I hate it ok but didn't I go do a training program and we work through about you know what we're gonna do is the solution either we're gonna you know take turns with the music so everybody equally gets to share or didn't then we're not going to music at all or May we'll have an option people use headphones are working a couple of the solution right but we're not gonna force everybody listen to this music is not related to the job and it make people you know not able to enjoy the work environment so we're talk about fairness and environment when people work at distributed teams you don't even have that that's a lie you know but you don't have that lie to hang your head on because they're you know a distributed virtual or on-site in a different location so what does it matter you don't even hear their music my point simply is that the it's when you're the one on the receiving end of this it's easy because you're mad right I just want the best want the best dry cleaner the best plumber the best architect the best tag taxi driver like you're just mad right this taxi driver doesn't know where they're going oh right how much does that make you angry like that always drives me Oh cuz I'm in a taxi because I don't live in that place right and if the taxi drivers lost and I'm lost especially before we had the smart phone you know GPS technology with maps you can have now all over the world that's new okay you know that just makes you furious right so you know and you're when you're on the receiving end it's so easy right like just hire qualified people who know how to drive attack so you know where they're going just hire qualified people they know how to you know be a waitstaff at the restaurant it's so easy to see it again because you're not having to fight the bias right you're not having to fight it at all you don't really care most the time because you're having some in-depth relationship with them you just want your food or your dry cleaning your you just want to get the taxi and get it in and get out safely right where you were supposed to go as quickly as possible so safely as possible so it's the hiring person who has to fight against that natural inclination to want to you know go to this emotional place and make new best friends with people or you know fall in love or whatever and it's not hard if they're focused on the job and they and they just remember like this isn't about me this is it my personal life this isn't me trying to find the person I want to go you know rock climbing with next weekend this is about the work it's much easier when you just see it like that then you can focus on the work and you remember when you hire the people are the qualified and confident and then you have the processes in place for evaluation and mentoring and coaching and employee development then they succeed as they succeed as manager all of that wonderful positive success benefits you right and because they're succeeding and feeling respected because they are being respected right even everything from the music and all this kind of stuff everybody's treated fairly right you're not playing favorites then it does look like it's magic from the outside because the team works well people get it done they don't leave right you have high retention you know your service is better I will go to a dry cleaner even if the people learn you know they didn't seem like they're gonna be my new best friend but I but they are really good like my cleanings never lost versus the other place I may go to and the people are so awesome and friendly and we could be new best friends but they but they keep losing my cleaning where am I gonna go I'm gonna take my dollars and go to the other place that's just the nature of us as humans because I need to get back some time it's work I may say with other people hey I'll socialize with you we can be friends we can't I can't be your customer because you you don't your business skills are what they need to be and a lot of times when I work with small businesses and startups and people who aspire to be entrepreneurs this is what you know kills their whole operation they just didn't see it and they thought well everybody was so nice to me and I said yeah they were nice to you but I took their business somewhere else be nice to you and and and giving you their business or two different things it's the same concept of going outside it's not raining but I open my umbrella then I start complaining why isn't it raining because these aren't related and how nice and friendly you are while you bring them you know cold food at your restaurant or you lose their dry cleaning you know the light nicest thing is worth nothing at that point because you're not able to do the job now if you could do the job and they Anna people were nice that would be like nice you know you know a cherry on top but it's it but but but yeah you can't have it where you know they do a job oh you know okay but they're mean right you know maybe they don't lose my dry-cleaning but they yell at me when I go in there well I'm also gonna take my business somewhere else too as soon as I can find another confident place where they where they're not doing anything abusive or disrespectful and they're able to do the job right this isn't this is so simple and yet this basic concept of light versus expected is the number one most difficult thing for people to accept and it's my analysis of like I said this is I'm in two deccan decade doing this now and goes all over the world is that the people who aren't healthy enough psychologically emotionally they're just caught up in their own narrative right because they don't looks at themselves they don't like themselves they seek approval they're insecure they're fearful and all this kind of stuff so they're unable to lead any they can't lead themselves that's why they're unable to lead anybody else which is why I said outside if you feel like you have to be liked by the people don't lead anything and we all know the nightmare and disaster we see when you see an adult out you know with their grandchildren at the at the mall and the grandchild is screaming and yelling and hitting them and and and they're standing there you know know what to do really you're an adult the reason they're doing that little child's acting like that because you taught them that's acceptable right and you need the answer isn't you screaming yell back up though I've seen that which is oh but I've seen that with managers especially when I took cases as a lawyer because you have somebody's a management position they're unable to lead because they have insecurity and all this kind of stuff and so they they will literally get in screaming matches with their own team members we're just like it just like a grandparent with a screen match with a four year old I mean you talk about just awful not only do you have the inability to leave your son lead yourself you know you you let other people bait you which is easy right because you're insecure and then you completely humiliate and degrade yourself for all time right by getting into that that's screaming and yelling and it's so sad all you have to do is be a calm leader calm consistent and you know and you give the consequence everybody knew before you you know if a grandparent took the four-year-old out before the four-year-old left they knew because they taught them if you don't behave appropriately you get out there and throw temper tantrum then we're just gonna leave them all you know I can get any of the things we plan to do it's gonna be sad but that's the consequence and then you teach them does the firt they do because everybody tests limits right so they'll do it the first time the grandparent I'm sorry that this happened we immediately right now right we're leaving them all so later that the child would not gonna go back we're not going back because you did that we talked about before he went there you know we're gonna use our inside voice we talked about what we were gonna do and then you behaved you know when you yelled and screamed and and fell on the floor didn't we immediately had to leave and that's what we talked about before didn't we we did okay you just teach people this is so easy I want to mention this leadership is lasting when it's set up correctly right so I believe in me Flip myself I'm healthy well ready to lead all right now I'm out there hire the best qualified people getting it done I think great things are happening right because they individually are doing well collectively we're doing well it makes me look good our customers and clients are happy if I have a boss they're happy this is a win-win my life is easy people come to me because they trust me because they know that I don't play favorites because they know that I keep things you know in confidence and it just it runs like a well-oiled machine it just runs itself the most important part is to be vigilant right and always continue to check in with your team members and and build more knowledge from them about what their individual dreams are see about providing enhanced opportunities for education or skills or certifications or promotions or whatever and make sure nobody new comes into your department without understanding exactly what's expected and you immediately the first time they misbehave right just like the toddler at the mall you get the consequence and you get him out of there because one person one you know bad behavior person will ruin a whole awesome unit but that only happens they let the leadership do like just gives up and it stops leading or in that real that doesn't really happen very rarely that does but usually something happen in that person's life right maybe there's a traumatic death in their life or divorce or something you know and that's why they weren't able to really be themselves at work but what will happen more frequently you had a really talented management magician and then they've moved they went to a different department or area or whatever or somewhere else the person that comes in behind them is not a magic magician all right and then the whole department falls apart and that could happen really quickly so the leadership is lasting and it's easy right being like this transitory that's why it's so hard because I maybe I like that food one day I don't like it now I don't know why I just don't like anymore maybe I used to like wearing you know that one dress I don't like wearing anymore maybe I used to like you know rock climbing now I don't like her maybe babies don't like that person no I don't like them see that's transitory and your personal life that's what your personal life is so you know exhilarating cuz there's always the unknown what's gonna happen I don't know and your work it's not scary like that because in your work it when it's set up like it's supposed to be it's stable alright you know what you're supposed you know what's expected of you you know what you need to work on to improve you know what the but the potential benefits would be down the road and and so it's not a roller coaster you know I went in on Monday they the boss liked me there's a good day I went in on Wednesday the boss hated me and screamed at me for three hours I went in on Friday and the boss you know accused me of being a thief I mean that kind of roller coaster is why we did like I said check out those other shows managers with fears and securities but that's where you also get what they call in many parts of the world a hostile work environment right because you're being emotionally abused for no reason and that's not at all what it's supposed to be I said it suppose to be stable it suppose to be a stable safe environment so I can do my work it's the same thing you know again with like example of a little child you know in school the adult teacher isn't supposed to make that little child's life a nightmare they're you know they're supposed to come in and have that structure they know we're supposed do you know this on Tuesday we're gonna you know do storytime and and not have it where they came in on Thursday the teacher didn't like them and screamed at them and called the names that they were idiot and then you know on Friday you know told them the stupidest student in the history of the universe when that happens it breaks every it just breaks the foundations of society you know did you stories children when that happens from an adult it teaches them that they're not safe in their school of course obviously it's a violation of the the expectations and behavioral requirements for a teacher so they should of course be immediately terminated never hired anywhere else unless they're able to go through some behavioral modification and learn how to how to address these core issues but you mean and imagine how that parent would feel right now we have more of this technology again people record thing you know oh my goodness there's the teacher screaming at my child and calling them an idiot it breaks your heart you trusted them to lead your child let your child be safe in a learning environment at work we trust people to be able to work in a safe environment if you focus on being like you're not in a safe environment because you're at the whims of these transitory feelings and you have no ability to influence whether or not you're actually liked you can manipulate situations for short periods of time and lie right oh I love that music - you really don't but that's not gonna work long-term and as we close this show when you go to the show notes you'll see that I put a link on there to an article from ink ink magazine write a business magazine and the article is seven ways to earn respect as a leader now I've already shared with you that I don't believe that you are in respect at all I believe you already have it so it's automatically there it's intrinsic you don't do anything just exist and all you all you have to do is sustain it and we talked about how you do that with my three C's consistency confidentiality compliance but the article actually it was you know it's a little short article and had some other you know ideas that I thought might be helpful so check that out I put that link down there and I also put a link to the show that we did in this series magic magician series episode 127 and that was how much of a leader doesn't manager need to be and so we addressed that question which is of course imperative because this shows manage magicians but I'm talking about leadership so we need to make sure you're clear on why I'm talking about that and I hope this is this was thought thought-provoking honestly this is work so you know just like your customer doesn't need to know if the electrician loves their same favorite movie who cares it's the same thing with the rest of this stuff are they really good at their job that's what matters are you good at your job okay well that's what you have in common and that's a really important thing all the other stuff about maybe you'd like different music and you're from different parts of the world and you're you know different colors or what who cares you've got a big thing in common which is the work so talk about that and enjoy it and then in your real life get out there and worry about who likes you and spend all your time in your real personal life except for when you're leading remember if you're leading a group in your personal life then you have to follow this structure right we've talked about that throughout this entire program but if you're you know dating if you're trying to see if you want to hang out with these people would have them you know being your bowling club or spend time barbecuing or together or go to the football game together or whatever then that's just a social thing you're not leading it you're just hanging out just living right so when you're doing that that's where you put all this this is where that's where you put all your stuff I hope you like me I wonder if they liked me all that kind of good stuff that's your place you do that that's the whole area of your life where you just indulge and all this stuff about who like me who didn't like me and they used to like me why don't they like me all that and just talking about that we think about how heavy that is a lot of time and stress and everything but it but we need to do that as part of who we are as humans and you have a place to do it I feel like it's a relief but in all the rest of our life and in our work and you know I don't have to worry about this stuff at the dry cleaner I don't just sit there do they like me look I'm a customer so go ahead and treat me there's all the other customers and provide me excellent dry cleaning service I don't just sit here I'm worried about whether you like me you want to hang out with me what kind of music I like I'm a customer and that is a relief yeah and like I said this this system actually makes your lives easier and low stress and awesome so get out there you already have the respect because we all do intrinsically sustained it and the other side and then the being liked put that in that very clear part of your life where it is really important now your friends you're gonna hang out with oh you're gonna marry all that kind of good stuff that's where it belongs but everywhere else you don't have to worry about it so they don't like your your favorite color good if they don't like to kind of you know the favorite movie you like good if they don't like you know the way that you're you know cheek bones are good who cares they still have to treat you as a customer all right and equally and same thing it worked this just makes life easy cuz being liked is hard um you you know just talking about it right it's tough to have these places and spaces that are alive when we can just get out there and just do stuff like you know be a customer be a client and then go to do our work and not have to worry about any of that uh what a relief right woo makes everything ah so much so much more relaxing in life thank you for joining me today as always I do ask that you share with me any show ideas or suggestions I am on twitter at zealous business and if you find our program on a distribution partner anywhere in the world iTunes stitcher Spreaker Lipson please leave ratings and reviews because that's really important as we continue to grow our resources thank you for being here
TALK SHOW EPISODE NOTES
Our MANAGEMENT MAGICIANS™ series is dedicated to those exceptional few who step forward to serve as guides, sages and responsible parties for others in pursuit of the greater good for society and their organization! These are managers who redefine their job titles to ensure their own personal contentment as they motivate, monitor and mentor their team members each day.
The “magic” that a talented manager is able to create changes their lives, the lives of their team members and ripples throughout the larger society. We salute their sacrifices and share their techniques and “secrets” to achieving sustained positive experiences for themselves, clients, customers, peers, team members, and the public at large!
In this episode, our topic is, “Leaders Are Not Liked. They Are Respected."
In this show we discuss A Stone* of Solutions™ including:
1. If you feel that you must be liked by others, do not accept a leadership position.
2. Definition of Like: ": to enjoy (something) : to get pleasure from (something) : to regard (something) in a favorable way: to feel affection for (someone) : to enjoy being with (someone)" Like. (n.d.). Retrieved November 28, 2014, from http://www.merriam-webster.com/dictionary/like
3. Definition of Respect ": a feeling of admiring someone or something that is good, valuable, important, etc. : a feeling or understanding that someone or something is important, serious, etc., and should be treated in an appropriate way : a particular way of thinking about or looking at something" Respect. (n.d.). Retrieved November 28, 2014, from http://www.merriam-webster.com/dictionary/respect
4. You don’t earn respect. You sustain it.
5. How? Consistency, and;
6. Confidentiality, and;
8. Revisit show: "I Am Addicted to Approval (from everyone)!” RADIO SHOW/AUDIO PODCAST Solutions...with Courtney Anderson! (SwCA) Episode 136 - Originally aired 7/1/2014 9:00 AM - HELP! SITUATION SPOTLIGHT series
9. Leadership is lasting.
10. Being liked is transitory.
11. We are able to influence if we are respected by others.
12. We have no ability to influence whether we are liked.
13. Revisit show: ”Are Your Insecurities and Fears Preventing Employee Empowerment?” RADIO SHOW/AUDIO PODCAST Solutions...with Courtney Anderson! (SwCA) Episode 173 - Originally aired 8/21/2014 9:00 AM - MANAGEMENT MAGICIANS series
14. 7 Ways to Earn Respect as a Leader - http://www.inc.com/kevin-daum/7-ways-to-earn-respect-as-a-leader.html
BONUS: Revisit our show- “How much of a ‘Leader’ does a ‘Manager’ need to be?” RADIO SHOW/AUDIO PODCAST
Solutions...with Courtney Anderson! (SwCA) Episode 127 - Originally aired 6/18/2014 9:00 AM - MANAGEMENT MAGICIANS series
Are you a leader? We 'like' people who are 'like' us. Let's discuss!
*A stone is unit of measure equaling 14 pounds (so we have 14 elements in our one stone of solutions!).
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