1. You're welcome!
2. Manners Matter.
3. It is illogical to argue that "this is business" and "results outweigh everything else" in regards to rude behavior.
4. Because this is business...and humans are the core of all business...
5. how you treat humans determines the future of the firm (and your career).
6. If you have the best product or service in the world BUT, your customers, clients, constituents, vendors, staff, executives, etc., do not feel that are treated politely and respectfully,
7. your firm will ultimately fail (to thrive, to continue, etc).
8. When competitors come into the market, your best employees will leave for those better treatment workplaces.
9. Your clients will accept a marginally lower quality product or service from your competitors with higher quality politeness.
10. From THE ROLE OF POLITENESS IN BUSINESS DISCOURSE [...]